Emarx / Harmut - Please contact me ASAP

I have a video showing how i can replicate the reset, one any occasion. In fact i have a few videos, all fail in a few mins, one even failed on the first touch of the unit !

The unit is unconfigured, just playing as a soundcard, no MIDI signals etc.

the unit was set up as VMS4 EQ, 8x2 44.1khz sample rate, 12ms latency (doesn't really matter what this is)

I have an anitsurge/power filter connected between the unit and the wall socket.

The laptop is going into it's own unit in a different wall socket (to avoid any cross spikes).

It's not just the right hand effect buttons, it's quite a few things, the right hand platter is also affected ..

I repeat i am not paying for the return postage for a replacement, and the store in Barcelona has no stock left.

you have a problem with sound card
read here:
when updating firmware to do this
"Please check your computer audio setting and ensure
that the VMS4 is not set as a default playback, play-
back recording, or MIDI device. This will interfere with
the update and software applications. Also, make sure
that any software that uses MIDI or the Audio interface is
closed." are you sure you do this?
sure not to use the turbo mode latency?
sorry for my english

@ Tony,

Yes i have done all that, and how does that make it reset when playing any music file ?

I'm just compressing a few videos so you can see it won't play for more than a min or so without resetting itself.

I have absolutely no problem with my Audio4, or my FT Pro. Even when they are set to default ..

quote:

Originally posted by Tony Cagnoni:
you have a problem with sound card
read here:
when updating firmware to do this
"Please check your computer audio setting and ensure
that the VMS4 is not set as a default playback, play-
back recording, or MIDI device. This will interfere with
the update and software applications. Also, make sure
that any software that uses MIDI or the Audio interface is
closed." are you sure you do this?
sure not to use the turbo mode latency?
sorry for my english

@ Mark

Hey I purchased a VMS4 a few weeks ago and I am experiencing the EXACT same issues you are describing here. I've tried my VMS4 on multiple laptops, a very high powered desktop with different variations of Traktor and VDJ etc etc... it all sounds like dookie. Cracks, pops, drop-outs, stuttering.. I've updated all the firmware as described, and tried everything that was suggested on every Traktor forum about latency settings and the whole default midi-device none of which worked. Did a complete re-install of windows 7 on a clean machine with no other software/drivers all with no avail. It shouldn't be this difficult to get a product that is described as plug n play to sound decent when using. This has been my first experience with AA and to be honest, their support team seem very nice and were quick to answer my emails but I don't believe that they know of a fix. So I am hoping for others sake that I just received a faulty unit and that it's not a hardware problem in the entire VMS4 line. Needless to say I am attempting to return mine, and am strongly leaning towards going with another brand of controller.

http://www.youtube.com/watch?v=YfE77-dRqPI

I'd be "happy" with the blown out sound ... i use an NI-A4 or NI-A8 most of the time, but i wanted a small one box solution so i can use it at some smaller venues where i just don't have space for my turntables, mixer rack, effects boxes etc. let alone huge crates of vinyl.

No..... i just want to play a couple of songs without the unit reseting itself.

I thought i'd fixed it by leaving it on for a few days, letting the systems bed in .. but to no avail .. i't seems to be almost unusable in 8x2.

I was really annoyed, well to be fair angry is a better word at my last unit and the support i didn't get, the lost money returning it etc.

So this time I am asking very nicely ...

ADJ give me a new one, I will not pay postage back to you ... as you can plainly see (and the rest of the world can see too) my unit has a major fault.

I'll remove the Youtube video when the new one is running without resets and major drop outs.

mark
us who use mac we have firmware 3.12,using 48 instead of 44,you tried?I do not know if it works with windows,but you can try
sorry for my english

Hello Mark,

I'll ask Leo to check out this thread because he's more familiar with Windows 7. I"ll do my best to help out in the meantime.

The difference between the VMS4 and your other sound cards is it is also running MIDI. Even if you haven't assigned any MIDI in the software you may have some driver on the computer which is running the MIDI and crashing. Every time you got the VMS4+software to crash it was right after operating a MIDI control and moving it quickly.

If you want to check just the hardware, you can try the same control operations using analog audio. I'm pretty sure everything will work fine. I do not believe this is a hardware issue and I'm pretty sure you'd have the same issues with another unit.

Please clarify for us what audio and MIDI hardware and software you have installed on your Windows 7 laptop and what order you installed the software so we can duplicate the problem. Also clarify everything you can about the interface: audio drivers used, DJ software used, latency, system audio and MIDI settings. Hopefully we can come up with a quick resolution.

Software and versions

Audio - nothing other than the intsalled VDJ-LE, ASIO driver 1.07 x64

Traktor Pro 1.2.6 (does the same with 1.2.4 & 1.25) Haven't even tried it with scratch as yet, but thats at hand.

The latest x64 Audio 4 and Audio 8 drivers are installed.

Other than winrar x64 3.90 nothing else is installed.

DPC latency has been checked whilst the unit is playing and it's average is 165, peaking at 220.

Use http://www.thesycon.de/deu/latency_check.shtml

to check the running state.

BTW my Audio 8 and the FTP both have MIDI interfaces, why don't they crash ?

In it's running state the system is

Laptop - Trakor Pro - VMS4 (nothing else running)

The USB port the VMS4 is connected to, has nothing else in it, and using USB explorer I can see the VMS4 draws 497mV and runs at USB 1.1 (in fact it is a USB 1.1 device not as I thought it would be, a USB2 device ...) any reason for that Elliot ?

I can get this to replicate on my DAW too ... which unless i am missing something here, indicates a device issue rather than software conflicts.


One last note ... and I will say this again, if this unit has to be returned (as did my first unit) I AM NOT PAYING ANOTHER penny .. I lost £50 on the deal last time in couriers and postal charges ... I am not prepared to do that again ..

We have a saying "Once bitten, twice shy" ...

Mark - I'm wondering if some program controlling the MIDI or audio got modified when you installed the Audio 4 and Audio 8 drivers. It may be worth a try to see what happens with a clean installation and without the Audio 4 and Audio 8 drivers installed.

I've personally tested various software USB monitoring applications on Windows XP and found that just installing the software caused all of the computer MIDI to stop. Once uninstalling these applications, the MIDI started working again. So it's definitely possible just having te Audio 4 and Audio 8 sound cards installed might be modifying Windows MIDI drivers in a way that makes them unstable with the VMS4.

I'll write to our US headquarters guys see if they can duplicate this issue and if so, I'll provide them with alternative MIDI configurations to see if they fix the problem.

The VMS4 draws current not voltage so you mean 497mA? With all of the MIDI controller plus 4 channel mixer functionality there's a lot of functions to run inside the VMS4. If you are concerned about overloading your laptop please use the external power supply included with the VMS4.

Regarding USB 1.1 vs. 2.0 either one should be capable of handling the 4 in 4 out or 2 in 8 out VMS4 USB audio. The Vestax VCI-100, Vestax VCI-300, and Hercules RMX also use USB 1.1.

Mark I can see you are very frustrated and I could only imagine how much of a headache you have gone through getting this to work. Hopefully we can get this working for you soon.

Good morning,

I anticpation of you requesting a rebuild etc.

I flattened the laptop yesterday, put on Windows 7 x64 Home Premium (I though Ultimate may have something added that effected audio transfer), even more costs !!!!!

During the build I had the VMS4 connected to the DAW, where it reset a few times. I have looked again at the USB connection and it's much looser than with other devices (at first i had thought it was fine ..i am suspecting this may be the issue).

Anyway onto the build, on completion of the build, and with only VDJ-LE installed. Tested it and it reset on first use ... but only once.

I went on to add Traktor 1.2.6, and the Audio4/8 drivers.

When running it doesn't sound great (but we all know that now anyway), and one thing i did notice which is a bit of a shock.

On disconnection of the Audio4/8, fast Track Pro and a $2.50 USB soundcard i had in the studio, Traktor see's no audio and the audio light goes out (next to the clock in the center of the screen). There's also a big red line in the audio config menu saying connect a sound source.

However with the VMS4, it doesn't, i could remove the unit / power it off, and traktor still thinks it's connected.

I know you can alter the USB disconnect state for "suprise disconnection", but is this the way it's designed, or an ASIO driver fault? (I use the x64 driver)


Anyway, i still haven't got really reliable system, so i am going to flatten the DAW this weekend ... a major task and a bigger headache to do as it runs RAID and has multiple cards doing many differnt things ... i need to see if it's as you say it is, MIDI related or hardware conflicting.

And yes that was a typo, i know it takes current over the USB, it would be taking approximately 2.5W @ 5v, and I always use the PSU.

In fact i have just ordered a USB3 PCI express card for the laptop, as the design allows for 900mA to each port, just incase it does ever peak .. it will also allow me to use a faster enclosure for a SATA2 drive.

My question about USB speed, why in this age of USB3 coming to all new computers, was the design limited to USB1.1, it's a brand new bit of kit.

As for frustration, i am trying to keep my cool, I was sooooo p'd off with my first one, being deleayed for almost 6 months, then it had really bad channel bleed, and to top it all, returing it for refund cost me £50 .... so this time, as I said previously, if this turns out to be hardware related, i am not going to be paying anyone for a swap-out ... i've done that already.


PS The Hercules DJ Mk2's latest drivers, get the unit down to 1ms at 24bit / 48Khz ... and it's ROCK SOLID in traktor, my mate brought his kit around at the weekend to show me ...

The work on the latest drivers is amazing, so can your driver guys talk to their driver guys and get something a little better.

Is there ANY WAY to get this to run as a 24bit soundcard ? In the first conatct with the ADJ engineering team (many many months ago) they said yes ...

waiting your response ..
Mark Stewart

Mark-- I understand you are upset and frustrated and upset. I would be to,please call customer service and have them Issue you an RA.

I have been looking onto this problem. I narrowed down to a couple of things. Please send that unit back and I will personally test a VMS4 and make sure it does not have a problem once I hear Hartmut has a traking # but it will becoming from the US so may take longer.

Leo,

Would it be prudent to wait until there's a unit "fixed" ready for shipping.

I mean, i know the guys are working on increasing the gain of both the output and the mic inputs.

I am not going to be using this unit for gigging i suspect for sometime, i have my DVS and my other MIDI rig all ready and flightcased. I'd hope this would be the case, but now I am thinking to only take the unit on the road when it's perfect.

Whats the timescale for a recall/swap-out etc. for the gain issues ?

Regards
Mark

PS if there's no timescale for that to happen, do i get another swap-out in a few months when the gain issue is fixed ?

Also how does this affect my warentee ?
I've had this 2 weeks, and i guess it will be a further two weeks before getting another ... will i have the warentee extended by 1 month ?

Obviously a new one coming from the states will have a different serial, do i deal with microfusa in Barcelona or now direct with the states ?

thanks