Demo Mode

Former Member

Hi I have just recieved my 'dongle' and have attached it as per the instructions but when I start the software it will only start in demo mode.

I have tried reboots etc but to no avail. Now I have put the usb in a different port and my laptop says it does not recognise the driver "USB Device Not Recognised"

When I first installed it it did load the drivers and said it was installed ok!

all the lights are on the dongle Power usb and dmx

anyone got any solutions to this as i want to play !!

many thanks

2/15/1211:05 AM

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Original Post

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JinglesForum Admin

Ya. Go into device manager and uninstall the driver. Then re boot the computer. Then reinstall the program with the hardware UNplugged. Then when the program is done plug in the interface and see how that works. Let me know.

2/15/1212:40 PM

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Former Member

Hi James - thanks for your reply

I have had no luck so far!

I have removed the drivers 3 or 4 tmes, scanned and cleaned my system removed and reintalled the software, rebooted and shutdown and still when ever I put the usb plug in it keeps saying device not recgonised. anymore suggestions will be gratefully recieved.

for your info I am using a Win 7 Ultimate 64bit machine if that makes any difference?

Thanks paul

2/15/121:41 PM

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Former Member

I will try installing on another machine in a mo just to test it is not a hardware issue (which I dont really believe it is to be honest but will test anyway)!

2/15/121:42 PM

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Former Member

Ok I have done a clean install on another laptop

and it has the same result USB Device Not recognized

so now I am totally in the dark !! excuse the pun!!

2/15/121:59 PM

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JinglesForum Admin

What windows OS was the 2nd machine you tried it on? Also were you using the latest release from the website? or the one that came with the Disc?

2/15/122:22 PM

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Former Member

both machines are on the sam OS Win 7 Ultimate 64 -I did not get a disk with the package the software I am using is June 2011 downloaded from the website last week.

Thanks again

2/15/122:30 PM

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JinglesForum Admin

hmmm I am not sure. I have sent this thread to one of our engineers. They will take a look at it overnight tonight (USA time) and I hope to have a answer in the morning Also USA time.

sorry you are having a not so good start with it. Very strange. I wonder if maybe you got a bad interface? But I'll let you know as soon as possible.
Sincerely,

2/15/122:41 PM

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Former Member

Thanks James, i appriciate your help.

Just for confirmation the drivers did install the first time I cnnected the interface but the program would not open up live - it went downhill from there !

Sods law it won't work I've been looking forward to playing with it all week lol!

Thanks again

2/15/122:45 PM

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JinglesForum Admin

Right that's what you get for getting you hopes up. You've jinxed yourself.

haha.

2/15/122:52 PM

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Former Member

I am a mac user who borrowed a friends pc to use MyDMX for the first time. It worked on that system which is older I believe (I cannot say what system it was being over a year ago since I had it last). I finally got a laptop for myself and I am experiencing the exact symptoms with the same conditions as above... might go without saying I am eagerly awaiting the findings here as well.

2/15/1211:19 PM

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Former Member

Hi James,

Was just wondering if you have had any responses yet on the usb issue? As an update I also tried it on another (3rd) machine with th same spec and it gave the same result!

Many thanks

2/16/124:53 PM

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Former Member

Hi James - sorry to be a pest just wondering if thee has been any response yet re my issue on the interface / USB? I've been sitting by my laptop since wednesday waiting and I am now starting to feel a bit tired (ha Ha)!!

2/17/126:21 PM

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JinglesForum Admin

Hey guys, I'm really sorry but I have not heard anything back yet. I'm not trying to leave anyone in the dark or forgetting to post I just didn't have any info too post.

I will post something as soon as I know something. Promise.

Have a good weekend.
Sincerely,

2/17/1210:29 PM

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Former Member

thanks James

2/18/126:02 AM

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JinglesForum Admin

You guys are very welcome. It is quite odd that I haven't heard back yet. I usually get a answer or some info within 24 hours. Perhaps they are investigating this internally before replying....? haha.
I appreciate the patience.
Sincerely,

2/19/121:18 AM

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Former Member

As an update - I am starting to think I have a bad interface! Over the weekend I tried it on two other machines one with 32bit Win 7 and one with 32bit Vista.

I have tried different cables on different ports and nothing seems to work.

Is there anyone on here that uses it with Windows 7 Ultimate 64bit without a problem?

2/20/124:13 AM

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Former Member

Update !! Just took delivery of a replacment interface and it worked first time !! happy boy now thanks for all the help. To the user with the same problem as me have you replaced your interface?

2/22/128:46 AM

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JinglesForum Admin

I had heard back a little bit from one of my engineers. They had said it sounds like corrupted firmware on the interfaces. I was still trying to find out if we had a firmware patch for you all to use. but yes if you can return your interface and exchange it that should work too.

2/22/1210:47 AM

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Former Member

That's all good to hear... and no I have not gotten anything to work correctly. So am I to understand that my 2 year old interface cannot work with todays's OS trends?can I get a RMA# so I can begin the fun?

3/4/125:30 PM

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JinglesForum Admin

My DMX should work fine on XP, Vista and 7.
We don't do RMA numbers on the forums. You will have to call in to the service dept.
800-322-6337 and ask for service
Sincerely,

3/4/1211:45 PM

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