Bad USB port

Have you tried a different computer or a different USB port? Also one other possible thing is the USB cable itself could have went out. Try a different cable. Lastly, a re-install might refresh the drivers. If none of that works than you might have to contact ADJ service for help.
Sincerely,

Thanks James. yes tried all of that, different computer, different USB cable and tried reinstalling the software. According to ADJ tech support, they can't sell me an old interface, I don't have time for them to diagnose and fix and return in time for my next show. I'm forced to buy 2.0 and try to convert the 200+ shows to the new software by showtime August 31. I'm disappointed that ADJ can't resolve this by finding a way to sell me an old interface, or at least finding one in their dealer network that I could buy.

The .dlm files from 1.0 should import fine into 2.0 but I have not used the program for some time so I am not 100% on that.
I would just make sure you have good working .ssl2 profiles in the 2.0 library for all of your fixtures first before importing from 1.0 dml to 2.0 program.
Sincerely,

i also had the same issues with 2 different dongles and no matter what I did nothing worked all testing led to the conclusion the dongle was dead. you can still get the old ones on the net in the uk anyway not sure where your located perhaps do a search on the net?

I am also having this problem. So what i am getting out of what has been said is it is the interface itself? my plains today are to re-install the software. Is there updated drivers out there i can get?

Hi Richard, re my post above I tried re-installing the software many times and on about 4 or 5 machines using all different versions of it from the oldest to the newest and also using different operating systems from w98 up to 7 and 32bit and 64bit. To be clear it should work on any of these from what I was told on here and what I read elsewhere.

the history was I plugged the 1st dongle in and it worked a few times then all of a sudden it stop responding roll on testing on some machines ect.. eventually I gave up and sent it back for a replacement dongle.. the next one arrived and exactly the same thing happened only this time I tried it on a brand new laptop windows 7 64bit again it worked a few times and then stopped ...back to the supplier .. they said they needed to test it to make sure it was faulty before they would send me yet another replacement eventually my 3rd dongle arrived with an apology from the supplier (DJKIT.com) explaining that the previous 2 dongles were faulty. I have had the 3rd one now for quite a while and fingers crossed it has been fine but to be honest I now always carry a hardware controller with me just in case.

You may be told to try numerous things to get it working, which to be far you should try (the main one is to install the software on a completely different machine and if it dont work then it is the dongle)... but it really sounds the same issues I had - hopefully its still under warrenty and you can get it replaced

good luck