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I have just purchased my dmx go. It needs IOS 10 to work so I purchased an ipad gen 4 with IOS 10.3.3. Downloaded the App. When I open the app it comes on for 2 seconds and goes off back to main screen. ANY HELP PLEASE. I have connected the wifi with no problems still the same just switches off. I have deleted the app and reinstalled it. Still the same. I have also rebooted the ipad. Still the same. Anybody no why. Thank you

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sorry to say but the ipad 4th generation isn't listed in the list of compatible iPads: 

iPad Compatibility: Requires iOS 10.0 or later. Compatible with iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2,
iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch), iPad Pro (12.9-inch) (3rd generation), and iPad Pro (12.9-inch) (3rd generation).
 

Jingles8302 posted:

sorry to say but the ipad 4th generation isn't listed in the list of compatible iPads: 

iPad Compatibility: Requires iOS 10.0 or later. Compatible with iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2,
iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch), iPad Pro (12.9-inch) (3rd generation), and iPad Pro (12.9-inch) (3rd generation).
 

Hi there, i realised this the following day and went back and got an iPad Air and the app works perfectly. Done 2 shows this week and it’s absolutely brilliant. I would recommend this product 100%

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