I have just purchased my dmx go. It needs IOS 10 to work so I purchased an ipad gen 4 with IOS 10.3.3. Downloaded the App. When I open the app it comes on for 2 seconds and goes off back to main screen. ANY HELP PLEASE. I have connected the wifi with no problems still the same just switches off. I have deleted the app and reinstalled it. Still the same. I have also rebooted the ipad. Still the same. Anybody no why. Thank you

Original Post

sorry to say but the ipad 4th generation isn't listed in the list of compatible iPads: 

iPad Compatibility: Requires iOS 10.0 or later. Compatible with iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2,
iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch), iPad Pro (12.9-inch) (3rd generation), and iPad Pro (12.9-inch) (3rd generation).
 

Jingles8302 posted:

sorry to say but the ipad 4th generation isn't listed in the list of compatible iPads: 

iPad Compatibility: Requires iOS 10.0 or later. Compatible with iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2,
iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch), iPad Pro (12.9-inch) (3rd generation), and iPad Pro (12.9-inch) (3rd generation).
 

Hi there, i realised this the following day and went back and got an iPad Air and the app works perfectly. Done 2 shows this week and it’s absolutely brilliant. I would recommend this product 100%

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