Another CDI500 Problem

BK.. It's unfortunate that this happend because American Audio never had a problem like this with another unit. Please allow me to talk this over with the people at the sales department, and the Vice President of the company and see what we can do for you.

Thanks Skillz. Do you want the RA number that I have so they can look at the unit when it gets there this week.

I really love the CD Players, such amazing features for the price. I just can't have buttons breaking at jobs.

Thanks!

BK,
Just realize also that these are electronics, and sometimes problems can and do arise. It is how these problems are taken care of that makes the difference. BTW, I had an S5000 go down on me Friday. It sucked in the CD, then the whole unit shut down, and powered off except the CD kept spinning. I played the rest of the night off of my DCD-210. I always keep a backup player with me in case of a problem. Now I have 3 other S5000's and none have ever had a failure, that one just happens to have an issue (BTW it's only 3 months old). And on another note my CDI-500's are a year old and neither unit has given me 1 problem. So let Skilz get it taken care of and refrain from selling the set right now, I think you will be very happy.

I do realize they are electronics, but when something is that new and breaks that quickly I have to ponder my investment. In 6 years I've never had anything break so when something happens this quickly, it really makes me question the reliability of the gear. I like the players, but as I said two problems in less than a month is pushing my limits on keeping this product. We'll see how it performs when it gets back from the shop.

BK.. Go ahead and post the RA #, and everthing we will need so that we can attend to your unit once it gets in the office. Or you can wait till a specialist contacts you. If you prefer that please post a working email address so that we can contact you ASAP. Tomorrow is Monday and the office will be open, so you will be contacted. Thanks.

Hey there, here is the info on the package. I'll be sending it out tomorrow.

Repair Order #9805

I can be e-mailed at Brett@BrettKaufman.biz

Thanks!

Skilz,

Status: Delivered
Delivered on: Feb 16, 2005 12:14 P.M.
Signed by: RODRIGUEZ
Location: RECEIVER

Let me know if you find out anything.

Thanks!
Brett

So how does this repair thing work? The item has been delivered, so do I just wait for it to come back in the mail.Is someone going to call/contact me about it?

BK

BK.. your not being ignored so don't worry about it. Your unit will be ready ASAP. I'll have a sales rep contact you by Monday with the status of your unit.

Don't worry about it. I know it is going to take time, and that is no problem. I was just curious as to how the process works. It can take as long as it needs as long as everything works good, since that is the most important thing.

Thanks Skillz!

I got my 1st automated e-mail from AMDJ saying they got the CD player on 2/22 though it was delivered on 2/16. Odd. Oh well. At least it is there and on the repair blocks.

Status: Units Were Repaired Invoiced And Shipped

Sounds good. Look foward to getting it back this week.

Got the unit back today. Works great and fast service. Thanks for the work guys!

Glad that everything worked out BK. NOW GO DJ!!!

my cdi 500 is not even a month old , the power cord has a major hum , does anyone else have this problem . Also , why is the volume output so low .
I use it strictly for accapellas but when I try and lay something over a ******* 1000 , u can barely hear it , unless the gain AND eq's are jacked up on the channel . What is the deal with that ?

Try unplugging the RCA's out of the back of the 1000, and plug that right into the CDI. If that cures the problem, then the problem lies in the RCA or that mixer channel. If it still seems low, then it could be that the 1000 has a bit louder pre-amp. Also remember, that Acappellas are usually not as loud as instrumentals.

i think this was talked about a while back..... where the output of the ps2's werent as loud as other brands decks..... this is the same thing with me..... my CDI's arent as loud as my other decks but it aint a big deal fo real....i just have the gains at 2 o'clock for the CDIs while the other 2 are at 11 o'clock...

I had the exact same problem with my PS2's, output levels being way too low. Sure I turned the gains up on the mixer but I found when I did that on a larger PA there was obvious distortion and bad 'hissing' eminating from the mixer because of the extra gain I had to push out. I thought it was just me, but when I compared it to another branded cd deck on the same mixer the noise problems were bascially non-existent, granted the fact that the mixer was an el-cheapo brand. This was one of the major idiosynchrosies that forced me to replace the PS2s.

ROQ out.