Adj ne1 wifly controller

Hi, sorry for the issues. Are you using a Mac or windows computer to load the profiles onto the USB stick?

Can you look at the USB sticks properties and make sure it is still formatted for File system FAT32?

The Ne1 also has the ability to format the USB stick itself via a menu option, have you tried that? 

Hi thanks for your reply.Im using a windows 10 pc.Ive checked the properties of the usb stick and its defiantly FAT32.

I put the usb into the NE1 went to the option to format usb and i got the error message usb not found.

This makes me think that the usb device on the NE1 controller is faulty.

Can it be changed for a new usb drive?

Hello,
Have you tried using the USB Drive on the Wifly NE1 after Deleting All Data and resetting to Factory settings?

You've loaded the profile into the internal NE1 library storage, right? you have to do that first, then you can patch it in.

@Luis (Support) posted:

Hello,
Have you tried using the USB Drive on the Wifly NE1 after Deleting All Data and resetting to Factory settings?

Hi Luis,

Sorry to reopen this thread, but I’m having the same issues as reported above. I purchased the wifly ne-1 via another DJ without a usb stick.

ive completed everything above using a new 8gb transcend usb stick and am still having issues.

Are you able to help in anyway? Im happy to open a new thread / question if you would prefer?

Many thanks

Mark

Hi Mark,
Sorry to hear that you are having this issue once again. Is it happening with the same profile?

Try doing this:

1. Connect your USB to a computer.
2. Format the USB to FAT32 (This will clear its contents and reformat it.)
3. Within the USB Drive, create a folder named "ADJ-NE1". (All caps, no spaces)
4. Load the profile into this folder. (Make sure that the file has a size that is not 0kb)
5. Properly eject the USB Drive from your computer and plug it into the controller and try loading the file, once more.

Let me know what your results are after trying this.

Hi Luis,

Thanks for coming back to me, this is my first time using the controller, both the profiles I am trying to load have been created for me by ADJ support.

I've just completed everything you described as above but the NE-1 is still not recognising the USB stick.

I have tried doing both a quick format and a normal format on the usb stick and it didn't make a difference.

I clicked the default allocation size option under storage both times too.

Many thanks

Mark

Mark, thanks for getting back to me with more info.

Are you able to re-create this issue using a different USB drive?

Hi Luis,

I can try, but I believe I read somewhere that the usb drive has to be 8gb or smaller and this is the smallest one I have. I’ll try to get hold of another and come back to you.

many thanks

mark

Hi Mark,
That is correct. We do recommend using a Flash Drive that is at most 8GB, however, we have tested and used a 16GB flash drive without an issue. Let me know what your results are.

Hi Luis,

Sorry for the delay, I had to wait for delivery of a new flash drive. I have just repeated this process using the new 4gb one I ordered and am having the same problem. Could this be a hardware issue - it seems strange that none of the USB Drives I'm using seem to be recognised by the unit?

Many thanks

Mark

Thank you for getting back to me, Mark. It is possible that this is hardware issue but, I would like to confirm the exact error message. What exact message do you get?

Hi Luis,

The message reads "Error MSG USB not found".

Many thanks

Mark

Do you experience the same problem even after Restoring to Factory Settings?

Hi Luis,

Unfortunately yes, I'm not really sure what else I can try? It doesn't seem to recognise any USB at all?

Many thanks

Mark

Hi Mark,
It sounds like this unit may need to be serviced. Please e-mail us at rma@adj.com for additional instructions.

I am having the same issue as mark . Can you help ?

Hi, Ryan.
Did you try reformatting the USB on a computer? What memory size does the USB have?

Yes , it's the original usb that came with the controller so I think 8

Understood. Did that USB ever work with the controller? Do you have the option to try a USB with a smaller memory size?