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We use the ADJ Cue Basic adapter for our church lightning. We have set solid 1 color scenes with no fancy fades or anything even close.  But every 45 minutes randomly the lights will go off and then immediately back on without anything being touched. We adjusted the power settings on the windows computer to prevent sleep or hibernation on the computer we're using to run the Compu Show software. Does this sound like a software issue or a issue with the ADJ Cue Basic adapter? The scenes all work fine just having the issue of all the lights in the scenes randomly turning off and then immediately back on. 

Last edited by Jeffqb34
Original Post

Hi, sorry for the issues. 
A few things i would try are for sure make sure USB sleep mode is turned off and also any sort of hard drive or monitor sleep mode is turned off or set to the max time. 

also try a new USB cable is always a good idea, and i would as a very last resort try to see if there is a firmware update for the Cue Basic in Hardware manager. 

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