Accu Scan 250 II music trigger problem.

Just seeking clarification. I don't have this fixture.

I don't see a "PASS" button, so I apologize for us not being on the same paeg. I have to go with an Accu-Scan 250 manual dated Rev 09-07, and it took forever for it to download by my painfully slow internet connection.

The manual does NOT talk about PASS being displayed. I do know from experience with my Chauvet Q-Spot 150's that when I hit ENTER after making a change(or hit enter without making a change), it shows PASS for a few seconds and the light behaves as it should because that setting is now saved to the configuration area on the fixture. My example was I had to futz with Pan-reverse to get things going the right way, and it turned out I need in fact need to use Pan-Reverse so all lines up properly, especially in MyDMX.

Again, assuming based on my example fixture, since the fixture is software defined/controlled, that making a change doesn't require a restart/power cycling, unlike a fixture such as my ADJ Color Fusions. The Color Fusions use DIP switches for configuration. The manual doesn't talk well about this, but by posting for help on here, I learned that if I make a change, I should ideally do that in the power off position, then power up. Regardless, changes require a power cycling for those types of fixtures.

Also, how is your sound sensitivity? Way up? Down? Middle? Not sure how this is affecting anything in a bad way, but it's one more thing to check.

I know this hasn't been super helpful. Just make sure you're going into sound active mode and hit enter. If its not saving, contact tech support to see if they've seen this before. I find it odd that they are both doing it. When you call support, have both fixtures on and nearby. They may want to have you check some things and that would require you being there. Things like firmware revisions, serial numbers.