So, Firstly - I'm a huge ADJ fan. I always (At least used to) recommend anything and everything ADJ. But recently I've had to retract the idea that ADJ actually cares about the customers. About 8 years ago, I sent some products in for repair and stuff was taken care of, now the company abandons products left and right.
Yes, we know moving heads are awesome and all - but you also have an obligation to the customers of MyDMX 2. We were promised a 3D viewer among other various tools. Not only has that not happened, but the software is lacking for the price of $300, but the lack of after purchase support is astounding.
I've posted here over the years and I have seen a rapid decrease in how much ADJ actually cares. I mean like seriously guys; I've easily spent over $15,000 on ADJ/Elation/Acclaim lighting over the years and I feel so betrayed.
We have all been waiting forever for the software we purchased. We thought we were purchasing a full set of NEW software that was better than ever; but what we got was a GUI Skin for MyDMX 1 plus a scene builder.
All we want is ADJ to put more man power into the software, after all its the only ADJ name software. If you can't even respect customers with more updates (last one being February) then at least do us all a favor and discontinue MYDMX 2 and give every single current owner a massive discount to Compu so we can actually have a full feature set like the ones we were told we would have a year ago.
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