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Reply to "X-Scan - COMMON PROBLEM?"

Got the reply "Please return the units to your dealer for repair" shortly and simply. Nothing about a exchange or after warranty breakage.

Write second email, still no answer one week already. It is so hard to give a answer?

If you don't exchange x-scan model on new x-scan plus model, then what about the after warranty repair if the lamp again burns down at 400 - 500 hours? I will be forced to buy new scanners?
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