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Reply to "Unable to Register MyDMX Buddy Interface"

Thank you for your quick reply. When I connect the dongle to the computer, I get a message that says "The last USB device you connected to this computer malfunctioned, and Windows does not recognize it."

So I ignore that message and log into the store. Once there, I click on "Register a new interface."

Then I get a popup that says, "Please disconnect then reconnect the usb dmx interface."

So I do.

Then I click on register again, and it tells me to please disconnect...

I'm thinking at this point that I have a defective interface.

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