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Unable to Register MyDMX Buddy Interface

I purchased a new MyDMX Buddy interface to replace one that failed last week. When I go to store.dmxsoft.com to register it, I keep getting prompted to install the latest version of the SUT. Once I redownload it and reinstall, I'm then prompted to "disconnect and reconnect" the interface -- even when it is not connected.

I'm stuck in this loop of being unable to register the new interface. Can anyone offer some insight on how to get the registration process to work?

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