Reply to "Terrible Customer Service from American Audio"

Former Member

Dave,

Sorry to hear you are having a hard time. It sounds like you are in Canada. We have an independant distributor in Canada, Sounds Distribution and they are very reputable. They repair units all the time and if they cannot understand the problem, they contact us. Your dealers should have taken care of this right away, with either a direct replacement or sending the unit in themselves. I am sure that you bought it from a reputable place. The bottom line is we, and our distributors stand behind our gear. Please email me at my private email address (tomf@americandj.com) to let me know what we can do to help. Also, I will get Sounds Distribution to followup on their end to see what happened.

Thanks again for choosing American Audio

Tom

4/21/052:17 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...