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Profiles not chasing

Hi to all. 

I downloaded 2 profiles for a qtx 4 in 1 gobo derby fixture, a 2 channel and a 10 channel. I can manually operate each slider and the lights obey but they aren’t included or working with the automatic programs. Can anyone tell me if I’m doing something wrong?

Same problem with Chauvet Beamer 6 FX on both 2 and 15 channel profiles. 

Hope you can help. Thanks. 

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