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Reply to "Problem with AccuScan 250"

Well, I didn't even get to checking any of it before the weekend, and it was Labor Day weekend, so we were too busy for me to mess with it. I am just now recovering from that crap. So, I have one more retarded question. Pulling the bulb is not so easy, do you have any pointers or suggestions on the easiest way to get them out? The lights are in the ceiling and I can take them down if I have to, but it will be a royal pain in the buttocks. I tried to pull one already and it seemed hard to pop out, and I didn't want to force it without asking for suggestions first. Thanks so much for any help you can give.
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