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Reply to "poor service regarding parts"

Well the part finally came in and to get it here in time it cost me an extra 20 dollars. let me elaborate i was not being whiny because they didnt have my part in once , but everytime i call. Then for a brackett they charged me 35 dollars and forgot the screws. It took a total of teen calls not to get a voicemail as well. Please dont repost a reply if your gonna assume you know whats going on.
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