quote:Originally posted by Tha'MIXican:quote:Originally posted by GroovinDJ:
Something you seem to be missing is that discussing the issues here does several things.
It puts them into the public eye, so that anyone visiting the forum can instantly see how many others have got the same issues.
It also makes a permanent written record that can be referred to by either other customers or AA themselves.
Phone calls don't do that.
ive worked at a customer service dept. at huge dj supply company and EVERY call that comes in to customer service department, good or bad, is RECORDED, we would then run the recording thru a voice to text software and then forward this in an email to their respective company support center so they could work on the issues -
YOU complain on this forum that nothing is getting done, sit there at your PC and type up a paperback novel of your problems and then get upset when its not handled by the AA guys ASAP...all im saying is if you want "immediate satisfaction",(and who doesn't), call cutomer service to get your issues RESOLVED...