i asked for some support for profiles just before the forum moderator took leave from adj and even emails were being bounced back, so i ended up learning how to make the profiles, so from now on i will help with profiles, and once my internet is back on as i am changing providers, my skype will be on 24/7, if i am out on a gig i will give prior notice. its a good box and program with poor support, but not any more for fixture profiles