MYDMX 3.0 Interface - Corrupt and Bricked after Auto Firmware update

CamdenClubMember

Hi I have had this system for just under a year and very happy with it - However, on Sunday just passed, the manager of the venue turned systems on and suddenly the interface was no longer working -

I checked our online account and saw that the unit had been updated automatically when it was turned on, and now, no longer is accessible -

Trying both a PC and MAC - it is not seen as a USB device - MYDMX wont recognise it - and it shows up on the desk top as CRP DISABLD

It would appear that the firmware update corrupted the device - does anyone know how to fix this?

Like many people here - we are a venue and need our lights working every night - it's crazy that a software update that we didn't even initialise can kill the unit

Thanks in advance

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4/24/234:49 PM

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