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My DMX GO APP CLOSES UNEXPECTEDLY

Hi, I have a problem that I have been trying to solve for months and I can't. The mydmx app simply doesn't work, it closes unexpectedly without letting me work. I have tried everything, deleting the app, updating the app, updating the iPad's OS, changing to Samsung, Amazon tablets, a new iPad and on all of them the app closes unexpectedly. The device is new and I have never been able to use it because the app doesn't work.

Has anyone had this problem and knew how to solve it?

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