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HELP !!!!!!!!! Fixtures are not connecting Error Xhl 12 & 65

I just got the midmx 3.0 yesterday. I followed all the directions and not a single light is working. I watched all the painstaking videos. I tried calling customer support no-one picks up. I turned it on and off again,, tried different cables, installed and reinstalled I am using an iMac with the latest Catalina. The Hardware manager says it is there.  PLEASE HELP!!!! The show is on Thurs.

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