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Flex 100 issues

Hey guys!
I've got 2 new Flex 100 and I'm experiencing some problems:

Normally when I press the Play/Pause button and its stopped it should set a new cue point if i press the big CUE button, right?
(especially when i look for a specific position with the jog wheel)

For some reason it doesn't save the cue points anymore.
That makes it impossible for me to mix

does anybody know what i did wrong?
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