Hi, sorry to hear you are having issues with your gear.
The fastest way to get some help is contacting our Service team.
The customer service department hours are Monday through Friday, 8AM - 4:30PM Pacific.
Email: support@adj.com
Phone: (323) 582-2650
We don't really have Service staff closely monitoring the forums, but if you reach out via Phone or email someone can help you.
Thanks!