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Device not detected

i Just purchase a mydmx3 interface downloaded the software , put in my product key when prompted to do so. my interface is detected by the Hardware Manager software but not in the device tab in my dmx3. I have tried restarting the software multiple times, uninstalling and reinstalling multiple times. Im on MAC

im not sure what the problem is please help!. 

Last edited by barcabarc1
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