Something strikes me as a load of male bovine excrement in regards to that guy.
Sorry to sound negative, but I just see someone looking to cause trouble at someone else's expense. My issues with service and support have been nothing short of what I would expect them to be, and I have EXTREMELY high expectations.
I even offered to handle this for him, and when I called his bluff, then he responds.
This is NOT a forum issue, this is a telephone issue in order to ensure client privacy concerns.
I had a complaint when I orderd something, but I called into parts and they explained it to me. Site was a bit misleading. But that was over a year ago, and I got right through to parts on the first call with NO hold time and my issue was thoroughly explained and resolved to MY satisfaction. Again, my standards are VERY high and ADJ met them.